Returns and cancellation policy
We want our customers to be 100% satisfied. All returned items must be returned in their original packaging to avoid damage during transit. Please repack the merchandise carefully and in original condition. Include any instruction manuals, etc. All returned items are subject to appropriate courier fees, Shawboard Pro Skate Ramps and or SB skate ramps limited does not refund these fees. Shawboard Pro Skate Ramps Ltd also does not refund the original courier fee included in the price of the product. Any merchandise returned in a severely damaged or used condition which cannot be resold as new will not be accepted. Returns that are not damaged will be subject to a 40% re-stocking fee. Additional charges may be incurred if the product is returned in damaged condition. Shawboard Pro Skate Ramps Ltd will refund to the bank account used during purchase. Shawboard Pro Skate Ramps will refund only the original purchaser of the ramp, we do not refund for ramps not purchased directly from us. We value your business and will work directly with our customers to remedy any dispute or problem with our products.
Since the methods of application/installation and conditions are beyond our control, we make no guarantee or warranty concerning the use or results to be obtained from use of the described product. Any such warranty of merchantability is disclaimed. Buyer is solely responsible for results.
8. Your rights to end the contract
8.1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:
(a) If what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 12 if you are a consumer and clause 13 if you are a business;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
(c) If you are a consumer and have just changed your mind about the product, see clause
8.3. You may be able to get a refund if you are within the cooling- off period, but this may be subject to deductions (and in particular, we are entitled to charge a reasonable fee if production has already started) and you will have to pay the costs of return of any goods;
(d) In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see clause 8.5.
8.2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to;
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control; or
(d) you have a legal right to end the contract because of something we have done wrong.
8.3. Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8.4. How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.
(a) Have you bought services (for example, Installation of skate ramp) If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind (and we shall be entitled to charge a reasonable fee for our travel time and accommodation costs).
(b) Have you bought goods (for example, Timber skate ramp kit) If so you have 14 days after the day you (or someone you nominate) receive the goods (or if your goods are split into several deliveries over different days, until 14 days after the day you (or someone you nominate) receive the last delivery).
8.5. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
9. How to end the contract with us (including if you are a consumer who has changed
9.1. Tell us you want to end the contract. To end the contract with us, please let us know
by doing one of the following:
(a) Phone or email. Call us at +44(0)333 577 0995 or email us at email@example.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
(b) Online. Complete the www.sbskateramps.co.uk/cancel on our website.
(c) By post. Print off the www.sbskateramps.co.uk/cancelform and post it to us at the address on the form. Alternatively, simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
9.2. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either post them back to us at Horley Green House, Horley Green Road, Halifax HX3 6AS, or (if they are not suitable for posting) allow us to collect them from you. All returned items must be returned in their original packaging to avoid damage during transit, and you must repack the merchandise carefully and in its original condition (including any instruction manuals and other documentation that came with the product). Please call us at +44(0)333 577 0995 or email us at firstname.lastname@example.org for a return label or to arrange collection. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
9.3. When we will pay the costs of return. We will pay the costs of return:
(a) if the products are faulty or mis-described; or
(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.
9.4. What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will usually be the reasonable courier fees.
9.5. How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by making a payment to the bank account that you used during purchase. However, we may make deductions from the price, as described below.
9.6. When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:
(a) Goods returned that are unused and undamaged are subject to an administrative re-stocking fee of 40% of the price of the goods.
(b) We cannot process any refunds for returned goods that are damaged such that the goods cannot be resold as new. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(c) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
(d) Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
9.7. When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
(a) If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.
(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.